Some companies I do business with are only lately being dragged kicking and screaming into the information age.
On a vendor web site, I'm trying to figure out this product matches what we need at the shop. Don't bother trying to telephone the vendor -- all you'll get is, at best, a very courteous and sincere young person who has access to exactly the same web page that I have.
But look! They have a helpful explanatory video!
"This video does not exist."
It was a trap. And I walked right into it with both feet, and my hands in my pockets.
Disappointed cat is disappointed.